Privacy Policy

This Privacy Policy explains how personal information may be collected, used, stored, and protected when a player visits the website, creates an account, uses the services, contacts support, or takes part in promotions connected with Candyland Casino. The purpose of this policy is to give a clear overview of how user data is handled during the normal operation of the platform.

What information may be collected

When a player registers an account, the site may collect personal details such as full name, date of birth, residential address, email address, telephone number, username, payment-related details, and account activity records. Additional information may also be requested during verification, including proof of identity, proof of address, and documents confirming ownership of a payment method where required.

The platform may also collect technical and usage information automatically. This can include IP address, browser type, device information, operating system, language settings, login times, pages visited, game activity, transaction history, and general interaction with the website. Cookies and similar technologies may also be used to support site functionality, security, analytics, and user experience.

How personal data may be used

Personal information may be used to create and manage player accounts, process deposits and withdrawals, verify identity, prevent fraud, respond to support requests, manage promotions, enforce terms and conditions, and maintain the security of the website. Data may also be used to monitor account behaviour for compliance, risk control, responsible gambling measures, and anti-abuse procedures.

Where permitted and appropriate, the operator may also use contact details to send service messages, account notices, promotional information, or updates about relevant changes to products and policies. Players who do not wish to receive marketing communication may usually adjust their preferences through account settings or by using the unsubscribe option where available.

Verification and compliance checks

To protect both the platform and its users, personal data may be reviewed as part of verification and compliance procedures. This may include identity checks, age checks, payment validation, fraud screening, and anti-money laundering reviews. In some cases, the player may be asked to submit documents or additional explanations before certain account actions, including withdrawals, can be completed.

If information provided during registration or verification appears incomplete, inaccurate, inconsistent, or suspicious, the operator may request further evidence, temporarily limit the account, or suspend certain services until the matter has been resolved.

Sharing of information

Personal information may be shared with selected third parties where this is necessary for the operation of the service. This may include payment providers, identity verification partners, fraud prevention services, game providers, technical support contractors, analytics services, customer communication systems, or legal and regulatory advisers. Information is normally shared only to the extent reasonably needed for those purposes.

Data may also be disclosed where required by law, legal process, regulatory request, fraud investigation, dispute handling, or the protection of the operator’s legitimate business interests. The website may also share relevant information in cases involving suspected abuse of promotions, payment fraud, chargebacks, account misuse, or other breaches of the rules.

Cookies and similar technologies

The website may use cookies and related technologies to keep sessions active, remember preferences, improve performance, support account security, analyse traffic, and personalise parts of the user experience. Some cookies are essential for the site to function properly, while others may be used for analytics or marketing purposes.

Players can usually manage cookie preferences through their browser settings. However, disabling certain cookies may affect the availability or performance of parts of the website, including login sessions, payment flows, and account tools.

Data storage and protection

The operator may store personal data for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, maintain records, prevent fraud, and enforce internal policies. The exact storage period may depend on the nature of the data, account activity, transaction history, and applicable compliance requirements.

Reasonable technical and organisational measures may be used to protect data against unauthorised access, loss, misuse, alteration, or unlawful disclosure. These measures may include encryption, access controls, secure server environments, identity checks, and internal monitoring procedures. Even so, no online system can guarantee absolute security in every circumstance.

Player rights and account information

Depending on the applicable rules and jurisdiction, players may have the right to request access to the personal information held about them, ask for inaccurate information to be corrected, request restriction of certain uses, or ask questions about how their data is processed. In some cases, a player may also request account closure or withdrawal of marketing consent.

Before action is taken on a data-related request, the operator may ask for proof of identity to ensure that information is not disclosed to the wrong person. Certain records may still need to be retained even after account closure where this is required for legal, security, or compliance purposes.

Third-party links and services

The website may contain links to third-party pages, payment systems, game providers, or external services. Once a player leaves the main site or interacts directly with a third-party feature, the handling of personal data may be governed by that third party’s own privacy rules. Players should review those policies separately where relevant.

Responsible use of personal data

Data may also be used to support responsible gambling measures where appropriate. This can include monitoring certain account patterns, applying limits, responding to self-exclusion requests, and using account information to reduce the risk of harmful or uncontrolled gambling behaviour where such tools are available.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, operational processes, technology, or the way the service is provided. The latest version published on the website will apply from the date it becomes effective. Players are encouraged to review the policy periodically so they remain aware of how their information may be handled.

Contact and further information

If a player has questions about this Privacy Policy, account data, verification procedures, or how personal information is used in connection with the website, the most practical step is to contact customer support through the official support channel provided on the site. Before using the platform for real-money play, it is always sensible to read the current version of the policy directly on the website together with the Terms and Conditions and any related account rules.